Person-centred Care, not just for Health & Social Care

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Person-centered care, not just for health and social care

Person-centered care is often a term used in health and social care. It’s an elusive term because there are different definitions and what it looks like with one will be different with the next.

The health foundation defines four principles of person-centered care

  1. Individual care
  2. Coordinated care
  3. Activate maintenance
  4. With a thread of dignity, compassion and respect through all.

Well, I think it’s fair to say that health and social care are no longer seen as the sole custodians of health care in our society. The increase in health and well-being in the workplace over the past 10 years has shown that workplaces have both a duty and a responsibility to health for the working population, regardless of the nature of their business. In addition, the Workplace Health and Safety Act has been in existence since 1974 – the basic premise is: “We shouldn’t get sick from our work” – and it is reasonable to say that workplaces have had this responsibility for a long time, but maybe only in has embraced the “health” side of health and safety more over the past 10 years, giving it due parity with safety.

Since this is the case, it makes sense to consider whether the advantages of person-centered care can also be adopted in the workplace. Many health and social care providers have recognized that their workplaces must also accept this in order to effectively serve their patients and service users. But I wonder how many other types of business are really getting to grips with this.

Thanks to the work of Dr. We already know, Derek Mowbray, that organizations have to be as resilient as we individuals want them to be. They need to be organized, there needs to be effective communication, reflection and review, among other key resilience characteristics. It is also possible for resilient organizations to incorporate the necessary practices, policies and procedures for workplace management while doing so in a person-centered manner. The person-centered path requires:

  • Have common goals and values
  • Listening to people, their story and narration – listening to hear, not listening to answer
  • Understand the person so that their strengths and interests can be aligned for the best performance.
  • Develop policies, procedures and management systems in a way that involves, consults and works with individuals.
  • To be brave enough to try things in a different way, a more inclusive way, and be prepared to both fail and succeed and learn from the mistakes.
  • Treat people with dignity, compassion, and respect.

It’s not about treating everyone equally, but treating everyone as an individual. It is not about treating others the way we would like to be treated. It is about treating others the way they would like to be treated, provided, of course, that the way they would like to be treated includes self-dignity, self-compassion, and self-respect. Values ​​must match. Person-centered care is about our jobs as well as health and social care, and therefore the same considerations can be made.

Mind Matters offers the Dr. Derek Mowbray’s “Reinforcing Personal Resilience” program both online and in person, along with other programs such as i-ACT (for Positive Mental Health), both of which support a person-centered approach. If you would like to take a more person-centered approach, please contact us.

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